LaVolta - Recruitment for the Digital Age

CLOSED - Head of Online Communities

You'll be working on platform integration helping take that to the next phase of best practice in customer service as well as working closely with internal stakeholders and developing strategies around customer service policies and processes based in a social media environment.   There will also be lots of training, development and leadership of the Online Moderation Team as that continues to grow.
What we're looking for:

- Proven background in managing online communities from general conversation to issues and complaints
- Experience in tracking tools and customer metrics analysis
- Social media expertise operating in a large B2C environment
- A background in customer service
- Ability to implement customer service processes and procedures
- Strategic thinker with ability to deliver insights
- Design new customer features and benefits for the platform
- Great team management experience and skills
- An easy communicator with the ability to motivate the team and inspire and guide stakeholders

So if you are an experienced Online Community Manager who gets a genuine thrill in providing the best customer experience then please get in touch with Bob