LaVolta - Recruitment for the Digital Age

Closed - Online Community Manager

As mentioned a great role as you'll be joining prior to launch so in the test phase for both platform integration and managing the internal product workshops. You'll be responsible for developing strategies around customer service policies and processes based in a social media environment and once on board you'll then build out the team so lots of training, development and leadership.

What we're looking for:
  • Social media expertise operating in a large B2C environment
  • Proven background in managing online communities from general conversation to issues and complaints
  • Experience in tracking tools and customer metrics analysis
  • A background in customer service
  • Ability to implement customer service processes and procedures
  • Strategic thinker with ability to deliver insights
  • Design new customer features and benefits
  • Great team management experience and skills
  • An easy communicator with the ability to motivate the team and inspire and guide stakeholders
  • Get a genuine thrill in making the customer experience awesome

Please get in touch with Bob at connect@lavolta.com.au if you have the above experience

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